At DIVINEMERCY, we want you to love what you wear. If you're not completely satisfied with your purchase, we’re here to help. You can request a return or refund within 14 days of receiving your order, as long as the item is unworn ( not including “trying on” ), unwashed, and in its original condition.

To start a return, please contact us at @divinemercy____ with your order number and reason for the return. Once we confirm your return request, we’ll provide you with the return instructions. Please note that customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.

Once we receive your returned item and inspect it, we’ll notify you and issue a refund to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider. If the item shows signs of wear or damage, we may not be able to process the refund.

Unfortunately, we cannot accept returns or offer refunds for sale items or final sale items. We also do not accept returns on items that have been worn, washed, or altered in any way. :(

If you receive a damaged or incorrect item, please contact us right away so we can make it right. We’ll send a replacement or process a full refund, including shipping, as soon as possible.

Your satisfaction is important to us, and we’ll do our best to make sure you’re happy with every DIVINEMERCY purchase. If you have any questions about your order or our policy, please feel free to reach out to us.

Privacy Policy

At DIVINEMERCY, we care about your privacy and are committed to protecting any personal information you share with us. When you visit our website, make a purchase, or contact us, we may collect details such as your name, email address, shipping address, phone number, and payment information. This information helps us process your orders, communicate with you, and provide the best possible service.

We use your information mainly to complete your purchases, send updates about your order, share promotions if you’ve chosen to receive them, and improve your experience on our website. We may also use it to respond to your questions or provide customer support when needed. <3

We do NOT sell or rent your personal information to anyone. We only share it with trusted third-party services that help us run our business ( like payment processors and shipping companies ) and only the information they need to do their job. We may also share information if legally required to do so.

To keep your information safe, we use secure systems, encryption, and trusted technology to protect your data. Your privacy and security are important to us, and we do our best to safeguard them.

We also use cookies ( small files stored on your device ) to improve your browsing experience. Cookies help us remember your preferences and understand how our site is used. You can choose to disable cookies through your browser settings if you prefer not to use them.

You’re always in control of your information. You can unsubscribe from our emails at any time or contact us if you want to update or delete your personal details. If we make changes to this privacy policy, we’ll update it here so you always know what information we collect and how we use it.

If you have any questions or concerns about how we handle your information, feel free to contact us “@divinemercy____”. We're here to help.